Postmates Delivery on Square FAQ

What is Postmates Delivery on Square?

Postmates Delivery allows sellers using Square to offer their customers on-demand delivery. Whether you sell groceries, apparel, food, alcohol, home goods, or anything else under the sun, you can get it to your customers quickly and easily, 24/7.

There's no technical expertise required and no need to hire your own drivers.

 

Who can use Postmates Delivery on Square?

Any US merchants currently on the Square platform.

 

How much does it cost to use Postmates Delivery on Square?

We charge merchants a per-delivery fee based on distance:

      • 0–10 miles: $8
      • > 10 miles: Market specific. Please see quote before final confirmation. 

We are now offering two weeks of free delivery at sign-up!

 

Sounds great! How do I sign up?

Sign up quickly and easily at http://square.postmates.com/products/delivery/

 

How does the Square Dashboard work?


Check out this video!

 

How do I create a delivery on Square?

Simple! Create a delivery from a Square order by locating it on the Dashboard home screen or on the Square order history page. Tap the “+” icon to begin creating a Postmates delivery using information provided by Square. Item details and optional customer info (recommended) will be automatically populated for a faster, more efficient delivery creation process.

If the delivery has no Square order associated with it, tap “Create a Delivery” in your Dashboard. Enter the customer’s basic information such as name and address, and choose whether to schedule the delivery ASAP or in the future.

 

How will I know when a delivery has been completed?

You can track all of your ongoing deliveries in your app, which will show you each order’s location and ETA.

 

What if I have an issue with a delivery?

For any escalations, the merchant can reach out to Postmates Support using this link.

 

Have any questions?

Feel free to reach out to us at welcome-api@postmates.com.