How to report a Trust & Safety incident

We want everyone to feel safe using Postmates. We have zero tolerance for illegal, offensive, harassing, or threatening conduct from anyone on our platform as articulated in our Trust & Safety Overview and Community Standards.

Our Trust & Safety team works around the clock and stands ready to support you. Please don’t hesitate to contact us by selecting Report a behavior or safety incident using this form and share as many details as possible about the incident:

  • Date and time
  • Order number
  • Address of pickup location
  • Description of the incident
  • Security camera footage if available

Our specialists will respond immediately to work with you on a resolution.