Getting started as an independent brand

Billing & Pricing

Billing and pricing details are outlined here. For questions, please contact DaaS Support.


Account/Key Creation

Visit https://partner.postmates.com/welcome-api and complete the signup flow. This will require the following information:

  • First/last name
  • Email address (this will be the email address linked to your account)
  • Password
  • Business name
  • Business type, category
  • Weekly delivery volume
  • Website
  • Business description

Once you submit this form, your account will be live in a matter of minutes! Note that you will need to link a credit card in order to begin creating deliveries (see our article on billing). 

Delivery Settings

There are three ways to configure delivery settings: by account/key, by location, and by order

  • By account/key:
    To request changes at the account level, contact DaaS Support. The following settings are configurable at the account level:

    • Customer Not Available action: Determines Postmate/courier flow in the case that the customer is not available at dropoff. Choose from:

      • Return to pickup location
      • Discard
      • Leave at door 
    • Disallow end-customer SMS: Prevents the Postmate/courier from being able to text the end-customer during the delivery. By default, Postmates are enabled to both call and/or text the end-customer while the order is live and they are assigned to it.
    • Proof of delivery: Allows you to require an ID scan (21+) or end-customer signature at dropoff as proof of delivery. This can be set at the order or account/key level.
  • By location:
    Settings are not currently configurable at the location level, but stay tuned as this is coming soon!
  • By order:
    Order-level settings are configurable prior to submitting a delivery request, via either your partner dashboard or webhooks.
    • Proof of delivery: Allows you to require an ID scan (21+) or end-customer signature at dropoff as proof of delivery. This can be set at the order or account/key level.

Integration

The best source of information for developers looking to integrate with the Postmates API is the Postmates API developer documentationFor any questions, please contact welcome-api@postmates.com

 

Dashboard

Click here to learn more about using your Dashboard. 

  • Login instructions:
    Your Partner Dashboard allows you to view your order history and payment history with Postmates. To access your Dashboard, simply navigate to https://partner.postmates.com/dashboardIf you automatically see this screen, you're all done!

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If you’ve never logged in before, navigate to https://partner.postmates.com/dashboard, where you'll see this screen instead: 

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Then:

  • Click or tap: “Forgot Password?”
  • Enter the email address associated with your account, and click or tap: “Send Instructions.”
  • Navigate to the account email inbox and open the email titled “Reset your password.” You can also search your inbox for “no-reply@postmates.com.” Don’t forget to check your spam folder, just in case.
  • Tap or click on the link contained within the email
  • Enter a secure password, then tap or click: "Reset Password."
  • Now, navigate to https://partner.postmates.com/dashboard and login with the email and password you recently set.

You're all done!