Once the Postmate has reached the dropoff location, any of the following circumstances would constitute an undeliverable order:
- ID scan is required and customer is under 21 years of age
- ID scan is required and ID is invalid/expired
- ID scan is required and customer is visibly intoxicated
- Customer is not available at the dropoff location within at least 5 minutes of the Postmate's arrival ("CNA")
Orders that are undeliverable due to any of the above circumstances will not be eligible for refund.