We want everyone to feel safe using Postmates. We have zero tolerance for illegal, offensive, harassing, or threatening conduct from anyone on our platform as articulated in our Trust & Safety Overview and Community Standards.
Our Trust & Safety team works around the clock and stands ready to support you. Please don’t hesitate to contact us by selecting Report a behavior or safety incident using this form and share as many details as possible about the incident:
- Date and time
- Order number
- Address of pickup location
- Description of the incident
- Security camera footage if available
Our specialists will respond immediately to work with you on a resolution.