On the Delivery as a Service team, we are committed to 24/7 quality service and providing your end customer with a seamless delivery experience.
If something went wrong during your delivery, you need to report a courier’s behavior, request a refund, or have a technical issue, please use this form to submit a report request to our Support Team. To understand more about how our refund payout process works, please see this article.
You can also call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service). Before doing so, please review our Support policies and recommended contact paths by issue type: