Postmates' platform empowers integrated partners of all sizes to scale their own business. Allowing your customers to access timely, personalized updates about the order delivery status is essential to a great customer experience. The ability to stay in the know transforms customers to loyal advocates for your business and delivers a competitive advantage. Further, using the right communication channels is instrumental in keeping your customers in the loop and helping you achieve your customer satisfaction and retention goals.
By default, Postmates enables SMS and phone communication via masked phone numbers between end-customer and assigned courier while a delivery is ongoing. For more details, see this article regarding customer management.
Additionally, Postmates offers an opt-in only SMS update feature option for integrated partners to allow your customers to receive text messages with order status updates, confirmations, and a shareable map-based real-time tracking link at no added charge.
Better customer experience equals better business
- Customers receive delivery updates on a phone's native SMS automatically
- Cross-platform reliable service
Remove the guess-work from your delivery service
- Dynamic order arrival time and confirmations to your customers
- Shareable GPS powered real-time tracking link
How it works
Postmates uses best-in-class Twilio technology to keep your customers informed.
Sellers
- Postmates able to send order status updates directly to your customers
Ordering Platforms
- Postmates able to send order status updates to your sellers’ customers
The messages are one-way updates sent over local toll-free numbers.
|
Trigger |
SMS String |
Example |
|
Postmate accepted |
Your items will be delivered by Postmates. <Tracking URL> |
 |
|
Postmate begin dropoff |
Your Postmate, <name>, will drop off your items soon. ETA: x minutes |
 |
|
Postmate Imminent |
Your Postmate, <name>, is arriving soon. |
 |
|
Postmate Imminent (3 min) |
Your Postmate, <name>, is currently at your address. Please collect your order. |
 |
How to turn it on
It’s easy. If you’re a Postmates Partner, reach out to your Account Manager to enable the order status updates for your customers today! You can also submit a request here.