For the best delivery experience, we strongly encourage passing your customers their delivery's tracking link and enabling SMS/push status notifications to help them follow the delivery as it progresses.
- Tracking link: With every delivery created, Postmates provides an external, non-branded and easy to read tracking link. Passing this to your customer allows them to follow their delivery from start to finish including real-time dropoff ETAs. See How can a delivery be tracked after creation? for a guide on how to locate your tracking link.
- Status Notifications: Don't have access to a developer team? Not a problem! Postmates has a sleek solution to keep your customers up to date on the status of their orders using SMS. For more information on this feature and how to enable it, see Can Postmates send status updates to my customers?