Please reach out directly to the merchant to report any issues related to your order. If you need to contact your Postmate, tap the "Help" button provided in your delivery tracking link. You will be able to contact your postmate once they have picked up your order. Please note that your Postmate may be unable to respond right away if they are driving.
Articles in this section
- How do I cancel a delivery?
- Can I contact or call the driver during a delivery?
- How can I contact Support to get a refund, report bad behavior, or get help with a technical issue?
- If I enter the wrong address for a delivery, can I change it?
- Are pickup locations editable in the Partner Dashboard?
- What if my customer isn’t available when the driver arrives?
- How do returns work?
- I'm receiving an error message — what does this mean?
- I'm the end customer/recipient. Can you help me with my order?