Use this guide to understand the metrics in DaaS reporting.
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Metric
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Definition
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Business_name
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Pickup_name
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- Location where Postmate picks up items for delivery.
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# of locations
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Requests
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- Count of order requests for delivery.
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Complete
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- Count of completed orders/deliveries.
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Cancelled
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- Count of requests cancelled by customer and Postmates.
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Admincancel_rate
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- % of total requests cancelled by Postmates or system.
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Cus_Cancel_Rate
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- % of total requests cancelled by the customers’ team or system.
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CNA Rate
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- The rate at which a Postmate arrives to drop off the order and the customer is not available (CNA). Postmates must wait 5 minute and call and text the customer with no reply before being able to mark them as not available.
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Min at Pickup
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- Total time the Postmate spent waiting at pickup location. Begins when the Postmate passes the imminent pickup fence and when pickup is marked completed.
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Min_at_dropoff
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- Total time Postmate spent at dropoff location. Begins when the Postmate passes the imminent dropoff fence and when pickup is marked completed.
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Dropoff_mi
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- Number of miles driven from the pickup address to the drop address for delivery.
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Start_Pickup_to_Drop Off
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- Time spent from start of pickup to completed dropoff.
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Ontime_rate
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- On-time rate = % of time, the completed time is less time than the dropoff deadline we provide in our quote. The dropoff deadline is the pickup deadline + estimated time of arrival suggested by our system.
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Completion_Rate
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- Percentage of total orders completed.
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Manifest_reference
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See: How do I find my delivery token and manifest reference number for orders?
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Job_token
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See: How do I find my delivery token and manifest reference number for orders?
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