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  1. Postmates Delivery as a Service Help Center
  2. Billing & Refunds

Billing & Refunds

Undelivered Orders & Refunds

  • I had an issue on my order — is it refundable?
  • How does Postmates handle undeliverable orders?
  • Under what circumstances would a Postmate be unable to complete a delivery?

Billing Information

  • How do I add or update credit card details?
  • What happens if a credit card payment fails?
  • How are refunds paid out?
  • Can I use a debit card?
  • When will my credit card be charged?
  • What happens once a new credit card is added?
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Pricing

  • Where do I find the pricing information?
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