Billing & Refunds

Undelivered Orders & Refunds

• I had an issue on my order — is it refundable?
• How does Postmates handle undeliverable orders?
• Under what circumstances would a Postmate be unable to complete a delivery?

Billing Information

• How do I add or update credit card details?
• What happens if a credit card payment fails?
• How are refunds paid out?
• Can I use a debit card?
• When will my credit card be charged?
• What happens once a new credit card is added?

See all 10 articles

Pricing

• Where do I find the pricing information?