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Delivery-as-a-Service API Help
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  1. Postmates Delivery as a Service Help Center
  2. Deliveries

Deliveries

Creating a Delivery

  • How far can I deliver? Is there a mileage limit?
  • How do I create an order using the Dashboard?
  • Can I leave notes for the Postmate?
  • How do I require signature or ID scan at dropoff?
  • Why do I have to provide quantity and size info on every delivery?
  • Order size guidelines
See all 9 articles

Managing Deliveries

  • Can I send status updates to my customers via SMS?
  • How does tipping work?
  • Where can I find my customer token & production key?
  • How do I locate an order in my Dashboard?
  • How do I use the "leave at door" feature?
  • How do I check an order's status?
See all 12 articles

Delivery Issues

  • How do I cancel a delivery?
  • Can I contact or call the driver during a delivery?
  • How can I contact Support to get a refund, report bad behavior, or get help with a technical issue?
  • If I enter the wrong address for a delivery, can I change it?
  • Are pickup locations editable in the Partner Dashboard?
  • What if my customer isn’t available when the driver arrives?
See all 9 articles
Postmates Delivery as a Service Help Center
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