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Delivery-as-a-Service API Help
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  1. Postmates Delivery as a Service Help Center
  2. Deliveries

Deliveries

Creating a Delivery

  • Order size guidelines
  • How do I create an order using the Dashboard?
  • Can I leave notes for the Postmate?
  • How do I require signature or ID scan at dropoff?
  • What is the purpose of providing quantity and size information on every delivery?
  • What are my options for non-contact delivery if I am creating a delivery from Dashboard?
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Tipping

  • How does tipping work?

Customer Management

  • Who interacts with customers?
  • How can my customer track a delivery?
  • I'm the end customer/recipient. Can you help me with my order?

Delivery History

  • Where can I see delivery history and receipts?
  • Where can I find my delivery token and manifest reference number?
  • How does proof of delivery export work?

Ongoing Deliveries & Delivery Issues

  • How do I check an order's status?
  • How do I contact the driver during a delivery?
  • How do I cancel a delivery?
  • If I enter the wrong address for a delivery, can I change it?
  • What if my customer isn’t available when the driver arrives?
  • How do returns work?
Postmates Delivery as a Service Help Center
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