Deliveries

Creating a Delivery

• Order size guidelines
• How do I create an order using the Dashboard?
• Can I leave notes for the Postmate?
• How do I require signature or ID scan at dropoff?
• What is the purpose of providing quantity and size information on every delivery?
• What are my options for non-contact delivery if I am creating a delivery from Dashboard?

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Tipping

• How does tipping work?

Customer Management

• Who interacts with customers?
• How can my customer track a delivery?
• I'm the end customer/recipient. Can you help me with my order?

Delivery History

• Where can I see delivery history and receipts?
• Where can I find my delivery token and manifest reference number?
• How does proof of delivery export work?

Ongoing Deliveries & Delivery Issues

• How do I check an order's status?
• How do I contact the driver during a delivery?
• How do I cancel a delivery?
• If I enter the wrong address for a delivery, can I change it?
• What if my customer isn’t available when the driver arrives?
• How do returns work?