Deliveries
Creating a Delivery
- How far can I deliver? Is there a mileage limit?
- How do I create an order using the Dashboard?
- Can I leave notes for the Postmate?
- How do I require signature or ID scan at dropoff?
- Why do I have to provide quantity and size info on every delivery?
- Order size guidelines
Managing Deliveries
- Can I send status updates to my customers via SMS?
- How does tipping work?
- Where can I find my customer token & production key?
- How do I locate an order in my Dashboard?
- How do I use the "leave at door" feature?
- How do I check an order's status?
Delivery Issues
- How do I cancel a delivery?
- Can I contact or call the driver during a delivery?
- How can I contact Support to get a refund, report bad behavior, or get help with a technical issue?
- If I enter the wrong address for a delivery, can I change it?
- Are pickup locations editable in the Partner Dashboard?
- What if my customer isn’t available when the driver arrives?